Morris and Watson Australia Pty Ltd: Privacy Policy

1. PRIVACY POLICY

Morris and Watson Australia Pty Limited ('we', 'the Company', 'us') are committed to protecting the privacy and security of your personal information and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you may access or correct the information we hold about you.

Furthermore, as our business transacts in bullion and precious metal products and services, we may also be required to collect and verify certain customer information to meet our obligations under Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, as regulated by the Australian Transaction Reports and Analysis Centre (AUSTRAC).

By using our websites www.morrisandwatson.com and www.orders.morrisandwatson.com, contacting us, creating an account, or using our services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is available on our website, and you may contact our Privacy Officer if you have any questions about how we handle your personal information.

2. COLLECTION OF PERSONAL INFORMATION

Depending on the product or service you engage with us for, we may collect personal information that is reasonably necessary to provide our products and services, manage our business operations, comply with legal obligations, and enhance your customer experience.

The types of personal information we may collect include:

• Full name and contact details;
• Residential, postal, and billing addresses;
• Business details (where applicable);
• Payment and transaction information;
• Communication records, enquiries, feedback, and support requests; and
• Website usage information, including IP address and online activity data.

3. IDENTIFICATION DOCUMENTS AND VERIFICATION INFORMATION

Where required, we may collect and retain copies of identification documents or verification information to comply with applicable legal and regulatory obligations, including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). We take reasonable steps to ensure identification documents and personal information are securely stored, accessed only by authorised persons, and retained only for as long as required for business, legal, or regulatory purposes.

The types of personal information we may collect in order to further identify you include:

• Date of birth;
• Government-issued identification documents;
• Business documents or records that show the directors and beneficial owners of your company;
• Trust deeds and supporting documentation;  and
• Other documentation required to reasonably verify your identity.

4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

• Visit or use our website;
• Create an account;
• Complete forms or applications (physical or electronic versions);
• Contact us by phone, email, or other communication methods;
• Purchase products or services; and
• Provide identification documents or supporting information.

We may also collect information from third parties where permitted by law, including service providers, verification providers, payment providers, or publicly available sources.

If we receive personal information that we did not request, we will determine whether we could have collected that information in accordance with privacy laws.

Where the information is not reasonably necessary for our functions or activities, and retention is not required by law, we will take reasonable steps to destroy or de-identify the information securely.

5. USE AND DISCLOSURE OF PERSONAL INFORMATION

We collect, use, and disclose personal information to provide our services, verify identity, manage transactions, prevent fraud, maintain security, and meet legal obligations.

We may use and disclose your personal information for purposes including:

• Providing and administering our products and services;
• Processing transactions and payments;
• Verifying identity and managing customer accounts;
• Communicating with you regarding enquiries, services, or updates;
• Improving our website and customer experience;
• Managing risks, preventing fraud, and maintaining security; and
• Meeting legal, regulatory, and compliance obligations.

We will not sell, rent, or trade your personal information. We may disclose personal information to trusted third parties, which may include payment providers, identity verification providers, technology providers, IT service providers, banking partners, professional advisers, insurers, auditors, and government or regulatory authorities where required or authorised by law.

6. ANONYMOUS TRANSACTIONS

Where identification is required and supporting evidence is requested, we are unable to provide products or services until the required information has been obtained and verified.

7. STORAGE AND SECURITY OF YOUR INFORMATION

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• Restricting physical and electronic access to authorised users;
• Limiting staff access based on role requirements;
• Using secure physical and electronic storage systems;
• Implementing access controls and authentication measures;
• Maintaining best practice network security measures;
• Enforcing staff privacy and confidentiality obligations; and
• Applying secure handling and disposal procedures.

We regularly review our information handling practices and security measures to help protect personal information from unauthorised access, loss, misuse, or disclosure.

While we take reasonable precautions to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of information transmitted to us via unsecured online methods.

8. DISCLOSURE OUTSIDE AUSTRALIA

Some of our service providers, technology providers, or related entities may be located outside Australia or may store information overseas.

Where required under privacy laws, we take reasonable steps to ensure overseas recipients handle your personal information in accordance with applicable privacy obligations.

Currently, we may disclose relevant information to our related New Zealand entity, Morris and Watson Limited, where necessary to provide our products and services or manage business operations.

9. ACCESS AND CORRECTION OF PERSONAL INFORMATION

You may contact us to request access to your personal information or request correction of information that is inaccurate, incomplete, or outdated, subject to any exceptions permitted under applicable privacy laws.

To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of your identity before providing access or making changes.

10. COOKIES AND WEBSITE ANALYTICS

Our website may use cookies, analytics tools, or similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience.

You may adjust your browser settings to refuse cookies; however, some website features may not operate correctly.

11. USE OF PERSONAL INFORMATION FOR MARKETING

In accordance with the Spam Act 2003 (Cth), we will only send you communications where you have provided consent to receive them. We will never knowingly send unsolicited commercial electronic messages.

12. PRIVACY COMPLAINTS

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, please contact us so we can investigate and respond to your concerns.

We will aim to resolve complaints promptly and fairly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or privacy practices. The updated version will be published on our website with the revised date.

14. CONTACT US

If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at +61 7 3871 0999 and we will respond as soon as reasonably practicable. You may also contact us via mail.

The Privacy Officer

Morris and Watson Australia Pty Limited

PO BOX 218

Cannon Hill

QLD 4170

Last updated: June 2026