Morris and Watson Australia Pty Ltd: Privacy Policy PRIVACY POLICYMorris and Watson Australia Pty Limited ('we', 'the Company', 'us') are committed to protecting the privacy and security of your personal information and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information, and how you may access or correct the information we hold about you. Furthermore, as our business transacts in bullion and precious metal products and services, we may also be required to collect and verify certain customer information to meet our obligations under Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) laws, as regulated by the Australian Transaction Reports and Analysis Centre (AUSTRAC). By using our website, contacting us, creating an account, or using our services, you acknowledge that you have read and understood this Privacy Policy. 1. COLLECTION OF PERSONAL INFORMATIONDepending on the product and service we are engaging with you with, we may collect personal information that is reasonably necessary for us to provide our products and services, manage our business operations, comply with legal obligations, and improve our customer experience. The types of personal information we may collect include:
When required by law, we may also collect further information to reasonable identify you in compliance with The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). The types of personal information we may futher collect include:
Where required by law, we may collect and verify identification information to meet our regulatory obligations, including requirements relating to customer identification and compliance processes. This is particularly relevant regarding bullion transactions under AML/CTF requirements under the relevant act(s). 2. HOW WE COLLECT PERSONAL INFORMATIONWe may collect personal information directly from you when you:
We may also collect information from third parties where permitted by law, including service providers, verification providers, payment providers, or publicly available sources. 3. USE AND DISCLOSURE OF PERSONAL INFORMATIONWe may use and disclose your personal information for purposes including:
We will not sell, rent, or trade your personal information. We may disclose personal information to trusted third parties where necessary to provide our services or where required or authorised by law. 4. IDENTIFICATION DOCUMENTS AND VERIFICATION INFORMATIONWhere required, we may collect and retain copies of identification documents or verification information to comply with applicable legal and regulatory obligations. We take reasonable steps to ensure identification documents and personal information are securely stored, accessed only by authorised persons, and retained only for as long as required for business, legal, or regulatory purposes. 5. STORAGE AND SECURITY OF YOUR INFORMATIONWe take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include:
We regularly review our information handling practices and security measures to help protect personal information from unauthorised access, loss, misuse, or disclosure. While we take reasonable precautions to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of information transmitted online. 6. DISCLOSURE OUTSIDE AUSTRALIASome of our service providers or technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled appropriately and in accordance with applicable privacy obligations. 7. ACCESS AND CORRECTION OF PERSONAL INFORMATIONYou may request access to personal information we hold about you or request that we correct information if you believe it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and may require verification of your identity before providing access or making changes. 8. COOKIES AND WEBSITE ANALYTICSOur website may use cookies, analytics tools, or similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience. You may adjust your browser settings to refuse cookies; however, some website features may not operate correctly. 9. PRIVACY COMPLAINTSIf you believe we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, please contact us so we can investigate and respond to your concerns. We will aim to resolve complaints promptly and fairly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC). 10. CHANGES TO THIS PRIVACY POLICYWe may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or privacy practices. The updated version will be published on our website with the revised date. 11. CONTACT USIf you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at +61 7 3871 0999 and we will respond within 48 hours. You may also contact us via mail. The Privacy Officer Morris and Watson Australia Pty Ltd PO BOX 218 Cannon Hill QLD 4170 Last updated: 08 June 2026 |
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